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First Class FleetChauffeured Limousine Transfers
First Class Fleet vehicles
Terms & Policies

Terms and Privacy Policy

Cancellation policy

All cancellations for transfers booked in a Sedan or Van must be received two (2) hours prior to contracted start time to avoid forfeiture of 100 percent of the estimated trip total.

All cancellations for Sedans, Stretch Limousines and Vans booked for three (3) hours or greater require a 50 percent deposit at time of booking that becomes non-refundable 48 hours prior to contract start time. If the customer cancels within two (2) hours of contract start time, a cancellation fee of 100 percent of the estimated trip total will be charged.

Cancellations for all other vehicles (Limousine, Multivan, Minibus or Motorcoach Bus) require a 50 percent deposit at time of booking that becomes non-refundable forty-eight (48) hours prior to contract start date. If the customer cancels within 2 hours of contract start time, a cancellation fee of 100 percent of the estimated trip total will be charged.

Rules of conduct

  1. No smoking is allowed in the vehicle.
  2. Any unusual spill, soiling or damage to the vehicle caused by the passenger will result in a $300 clean-up fee being charged directly to the credit card on file for the trip.
  3. No alcohol permitted on the bus on public wine/brewery/spirits tours or day trips.
  4. No alcohol permitted on the vehicle if any minor (under 18 years of age) is present.
  5. The chauffeur reserves the right to refuse service to any passenger for any type of gross misconduct or inebriation.

Privacy policy

First Class Fleet is bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Notifiable Data Breaches Scheme and the European Union’s General Data Protection Regulation (GDPR), which set out a number of principles concerning the privacy of individuals, their personal data and personally identifiable information.

Collection of personal information

Many areas of the site can be viewed without providing personal information; however, when making bookings and/or filling in the contact form you are required to submit personally identifiable information (PII) or personal data. This may include providing sensitive information in order for First Class Fleet to carry out the requested service. By providing this information you give implied consent to its collection.

Sharing of personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to promotional activities, processing bookings or customer service queries. Those companies are permitted to obtain only the personal information they need to deliver the service. First Class Fleet takes all reasonable steps to ensure these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of personal information

For each visitor to the site, we collect non-personally identifiable information including, but not limited to, browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This information is used for internal analysis and to improve our services.